PepperTools Guide

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Used goods returned: what sellers must refund – and what they may deduct (compensation for loss of value) Taxes & Law

Used goods returned: what sellers must refund – and what they may deduct (compensation for loss of value)

Under German law the withdrawal remains valid even if the goods were used – but you may make a deduction under two conditions. When value compensation is allowed, how much you may deduct, what applies to returns without notice, transport damage and unpaid parcels – and how to set up your withdrawal policy, terms and returns process so disputes never arise in the first place.